Responsible Gambling at Zen Casino

At Zen we take responsible gambling seriously. We want players to enjoy gaming in a safe, controlled way, so we offer clear tools, straightforward limits and practical advice to help you stay in control. If you ever feel gambling is becoming a problem, contact our support team for immediate assistance and options to restrict access to your account.

Player protection principles

Our approach focuses on prevention, transparency and swift assistance. We encourage players to set limits before play, use session reminders, and reach out if they notice any changes in behaviour. We do not pressure players to deposit or keep playing, and we respect any request to pause or close an account.

Activity-control tools

You can manage your activity directly from your account settings. Tools available include deposit limits, loss limits, session time reminders and temporary account suspensions. These features are immediate and designed to give you practical control over how you play.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be changed in your profile, but increases may be subject to a cooling-off period to prevent impulsive changes.

Loss limits

Loss limits allow you to cap how much you can lose over a set period. This helps manage bankroll risk and keeps play aligned with your budget. Loss limits are applied as soon as you confirm them in account settings.

Time limits and session reminders

Use session reminders to receive alerts during play and set daily or weekly play-time limits. If you exceed a set session or time limit, the platform will prompt you to take a break or log out.

Self-exclusion and account breaks

If you need a longer break, request a temporary suspension (1, 7 or 30 days) or self-exclude for a longer period. Self-exclusion prevents you from logging in and receiving marketing communications for the chosen time. To self-exclude or reinstate an account, contact support via live chat in your account for the next steps and any required verification.

Signs of problematic gambling

Watch for signs such as chasing losses, spending more time or money than intended, borrowing to gamble, or neglecting responsibilities. If you notice any of these behaviours in yourself or someone you care about, take immediate steps to limit access and seek support.

Tips for staying in control

Only gamble with money you can afford to lose, set strict deposit and loss limits, schedule regular breaks, avoid gambling when stressed or under the influence, and turn off promotional alerts if they encourage impulsive play. Use demo modes to try games without real money.

Professional help and support organisations

If you need professional help, reach out to provincial or national services. Support organisations for Canadian players include Gamblers Anonymous Canada, the Responsible Gambling Council (Ontario) and ConnexOntario. ConnexOntario offers 24/7 support at 1-866-531-2600. Your healthcare provider or local addiction services can also provide referrals and treatment options.