Zen Casino Terms of Use

These Terms and Conditions describe the rules that govern your use of Zen's online casino services in Canada. They set out the relationship between you and us, explain your responsibilities when using the platform, and outline how we manage accounts, payments, promotions and disputes. By registering and using our services you agree to these terms and any updates we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Keep your login credentials confidential and notify us immediately if you suspect unauthorised access. You must provide accurate identity and contact information when requested. We may suspend or close accounts where fraudulent activity or terms breaches are suspected.

Eligibility requirements

To use our services you must be at least 18 years old or the legal gambling age in your province, whichever is higher. We do not accept registrations from jurisdictions where online gambling is prohibited. Only one account is permitted per person. We reserve the right to request identification documents to verify age, identity and address before allowing gameplay or processing withdrawals.

Acceptable platform use

Use of the platform must be lawful and consistent with these terms. You must not share, sell or transfer accounts, attempt to circumvent limits or controls, or use automated tools to access the service. Abusive, threatening or fraudulent behaviour toward staff or other users is prohibited. We may limit, suspend or close accounts for suspected misuse, bonus abuse, or activity that harms platform integrity.

General bonus and promotion rules

Promotions and bonuses are subject to their specific rules and general wagering requirements. Bonus balances are not withdrawable until any associated wagering requirements are met. Maximum bet limits and eligible games may apply while a bonus is active. We may withhold, cancel or reclaim promotional funds in cases of suspected abuse, error or failure to meet promotion conditions.

Deposits and withdrawals

We accept a range of payment methods; deposit and withdrawal limits depend on the method you choose. We may require identity verification before processing withdrawals or where withdrawals exceed CA$1,300. Withdrawal requests are subject to our security checks and anti-money-laundering procedures. You must withdraw using the same method used to deposit where reasonably practicable. We reserve the right to apply temporary holds while we verify transactions.

Dispute resolution

If you have a complaint please contact our support team and provide relevant details. We will investigate and respond using our internal complaints process. If a resolution cannot be reached internally, we will outline available escalation routes and any independent dispute resolution options that apply. Complaints should be raised promptly and with supporting information where possible.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. We will publish changes on the site and, where appropriate, notify you by email or account message. Continued use of the service after changes are published constitutes acceptance. If you do not accept updated terms you should stop using the service and close your account.