Data Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use Zen online casino services in Canada. We respect your privacy and describe below the types of information we gather, why we need it, how we keep it secure and the choices available to you as a player.

Types of data we collect

We collect several categories of information to operate your account and provide services. This includes personal data you give us directly, technical data from your device, transactional records and activity data from your play and payments.

Personal data

Personal data includes name, date of birth, contact details, government-issued ID for KYC checks, billing and payment information, and any documents you upload for verification. We use this information to open and verify accounts, process withdrawals and comply with legal obligations.

Technical data

Technical data covers IP address, device and browser type, operating system, cookie identifiers, and connection details. We use this information to maintain site performance, prevent fraud and provide a secure, compatible experience on desktop and mobile.

Transactional and activity data

We record deposits, withdrawals, bets, game history, bonus transactions and customer support interactions. Transactional data is necessary to manage your account, resolve disputes and meet anti-money-laundering requirements.

How we use your information

We use your information to provide account services, process payments, verify identity, investigate suspicious activity and meet regulatory obligations. With your consent we may send marketing messages about promotions and offers; you can opt out at any time.

Data protection practices

We protect data using industry-standard measures including SSL 256-bit encryption, access controls, secure storage and regular security reviews. Access to personal data is limited to authorised staff and third-party providers who need it to perform services on our behalf.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, analytics and personalised content. You can manage cookie preferences through your browser or via the site settings. Disabling certain cookies may affect site functionality.

User rights

As a Canadian user you have rights to access, correct or request deletion of your personal data. You can update most account details by logging into your profile. For data access, correction or deletion requests that require assistance, contact [email protected]. We may require identity verification before we process sensitive requests.

Information sharing and third parties

We share information with payment processors, identity verification and anti-fraud providers, customer support vendors, analytics partners and regulators when required. Some processing may occur outside Canada; where it does, we apply contractual safeguards to protect your information.

Policy updates

We may update this policy from time to time. Significant changes will be posted on this page and, where appropriate, notified to registered users. Continued use of our services after updates means you accept the revised policy.